Millions of people on benefits are eligible for discounted water, broadband and phone bills through social tariffs, yet most of those who have fallen behind on payments are unaware the help exists, a major report has suggested. The tariffs — sometimes called essential or basic tariffs — reduce bills for the same service, but are not price promotions designed to attract customers, said the BBC's cost of living correspondent Kevin Peachey. Instead, they are lower bills for those who would otherwise struggle to pay, with the cost often covered by higher charges for everyone else.
Getting a social tariff is straightforward: you only need to ask your supplier and provide some proof, such as details of the benefits you receive. If your name is on the contract and you receive universal credit or pension credit, companies may offer a discounted deal. For broadband and phone contracts, regulator Ofcom has a list of social tariffs provided by suppliers. If yours is on the list and you are eligible, you can switch free of charge, and it won't cost to leave the contract either.
“Most people behind on bills unaware of social tariffs that cut water, broadband and phone costs for benefit claimants.”
For water bills, every supplier in England and Wales offers a social tariff, but eligibility and the level of support vary. The consumer group for water customers has a list. Scottish Water does not offer a social tariff, though other options exist; in Northern Ireland, help is available through the Community Care Register. Social tariffs are not available for household gas and electricity bills, despite pressure from some, including regulator Ofgem. Instead, suppliers run a host of support schemes for those struggling to pay, but the trade body Energy UK stresses that companies can often only help if you get in touch and say you are unable to pay. free debt charities such as Citizens Advice can provide independent advice.
But beware of scams: criminals may send official-looking messages or emails exploiting the situation. Never reply to unsolicited contact.