Millions of people on benefits could slash their water, broadband and phone bills through social tariffs – but most who have fallen behind on payments do not even know the help exists, a major report has suggested.
Social tariffs, also known as essential or basic tariffs, offer lower bills for the same service to those who would otherwise struggle to pay. They are not promotional deals but permanent discounts, with the cost covered by higher bills for everyone else.
“Most people behind on bills unaware of social tariffs that cut water, broadband and phone costs.”
Getting one is straightforward: contact your supplier and provide proof of benefits such as universal credit or pension credit. It does not take long. For broadband and phone contracts, regulator Ofcom maintains a list of social tariffs. If your supplier offers one and you are eligible, you can switch free of charge with no exit fees.
Every water supplier in England and Wales has a social tariff, though the level of support and eligibility criteria vary. The consumer group for water customers has a list. Scottish Water does not offer a social tariff, but other options exist. In Northern Ireland, help comes through the Community Care Register.
Social tariffs are not available for household gas and electricity – despite pressure from regulators including Ofgem. Instead, energy suppliers offer a range of support schemes for those struggling to pay. The trade body Energy UK has a list, but stresses that companies can often only help if you tell them you are unable to pay.
Free debt charities such as Citizens Advice can provide independent advice. But beware of scams: criminals may send fake official messages or emails. Never reply to unsolicited contact.