Water, phone and broadband companies are willing to give millions of people discounted deals on their bills, yet most who have fallen behind on payments are unaware this help is available, a major report has suggested.
Known as social tariffs – sometimes called essential or basic tariffs – they can reduce bills for people on various benefits. You generally only need to ask your supplier to get on one. These tariffs are not price promotions designed to attract customers, but lower bills for the same service for those who would otherwise struggle to pay.
“Social tariffs offer bill discounts for people on benefits, but most fall behind unaware help exists.”
For broadband and phone contracts, regulator Ofcom has a list of social tariffs provided by suppliers. If your provider is on the list and you are eligible, you can switch free of charge, and it won't cost to leave the contract either.
Every water supplier in England and Wales has a social tariff – but who is eligible and the level of support varies between them. The consumer group for water customers has a list. To apply, you generally need to provide some proof, such as details of the benefits you receive.
Scottish Water does not offer a social tariff, but there are other options available. In Northern Ireland, people are helped through the Community Care Register.
The discounted cost of these tariffs is often covered by higher bills for everyone else. If your name is on the contract and you receive benefits such as universal credit or pension credit, then companies may be able to give you a discounted deal.
Social tariffs are not available on household gas and electricity bills – despite pressure from some, including regulator Ofgem, for their introduction. Instead, suppliers offer a host of support schemes if you are struggling to pay, or are likely to find it difficult. The trade body for the sector, Energy UK, has a list of these schemes, but stresses that companies can often only help if you get in touch with your supplier to tell them you are unable to pay.
Free debt charities, such as Citizens Advice, are very experienced in helping people and can provide independent advice. But it is worth being alert about scams – some criminals will try to exploit the situation by sending what look like official messages and emails. Never reply to such unsolicited contact.